FAQ
How do I place an order?
Chose the product you would like in the size you need and follow the instructions for payment and postage.
What payment methods do you accept?
Shopify pay, Paypal, Credit and Debit cards are accepted.
Do you offer discounts?
Yes, be sure to follow us on social media @fenlandfarmingadventures for updates.
Im having trouble purchasing online, what do I do?
Contact us via email - fenlandfarmingadventures@gmail.com and we ll try to solve the problem as soon as we can (please allow 3-5 working days for a response).
My order hasn't arrived...
Please allow 5-14 working days for your order to arrive, if you still haven't received an order contact us - fenlandfarmingadventures@gmail.com
How do I know what size to chose?
Please see our Size Guide for more information on sizes.
What sizes do you stock?
Most items come in XS - XXL but please check each individual item for this.
Do you ship worldwide?
We ship to the UK only at the moment.
What delivery options do you have?
2nd Class Royal Mail delivery - we find its a reliable option - if its not broke don't fix it!
How much does delivery cost?
The cost of shipping is calculated on checkout and can vary depending on the size of your order.
How long will my order take to arrive?
Please allow up to 14 working days for your order to arrive, we often find its sooner than this.
How do I return or refund my order?
Please read the returns policy for more on this, email us if there is any issues at - fenlandfarmingadventures@gmail.com
I have no receipt, how do I return an item?
Please email us - fenlandfarmingadventures@gmail.com
Can I track my return?
Yes a tracking number can be sent upon request.
How long will it take to refund my order?
When the item is returned within the allocated returns time frame, a member of our team will check the item isn't damaged/ripped/worn etc, the refund will then be processed and you will be contacted accordingly.
My item is damaged what do I do?
Contact us on fenlandfarmingadventures@gmail.com
Does the range come in kids sizes?
We are hoping to provide this within the near future.
Can I tumble dry?
We recommend not tumble drying the clothing as it may cause damage to your products. We recommend to use alternative drying options.
How do I care for my items?
Please see care instructions for more information.
How can I contact Fenlander Clothing?
fenlandfarmingadventures@gmail.com or via our socials.